Frequently Asked Questions
Everything you need to know about our products and services.
What is the shelf life of Bachan's Japanese Barbecue Sauce?
Our sauces are shelf-stable for up to 18 months from the date of manufacture. Once opened, please keep your bottle refrigerated to maintain peak freshness and flavor.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location within the United States.
Are your products gluten-free and vegan?
We offer specific varieties that are Certified Gluten-Free. All of our sauces are vegan-friendly and made without any animal by-products.
What is your return policy?
Due to the perishable nature of our food products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working hard to bring Bachan's to more countries in the near future.
Where can I find Bachan's in a store near me?
You can use our Store Locator tool on the website to find local retailers, including Whole Foods, Target, and Kroger, that carry our sauces.